At a high level extension codes let you customize the functionality of your phone system. You can use extension codes to add new functionality to your call flows such as cold transfers and voicemail or add complex features such as intercom, custom IVRs, and more.
By default extension codes in Lineblocs can be customized using the Lineblocs flow editor. You can also create as many extension codes as you need, and assign them to custom workflows, using Lineblocs flows.
To view the extension codes you have setup on your account, please go to Settings -> Extension Codes
To add a new extension code please click the button.
You will need to give your extension code a name, code and flow. For example:
Name: Check Voicemail
Once you have added the extension code please click "Save"
To remove an extension code click the button next to the extension code then click save.
To test an extension code please login to your extension then dial the extension code.
You can troubleshoot the code for an extension code by viewing the Lineblocs call monitor. To view the latest error logs generated from your extension code:
If you need more info on debugging please have a look at the lineblocs debugging guide. Debugging Lineblocs flows & Calls
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